24/7/366 Support Hours, Now With Live Chat!

by Scapes

24/7/366 Support Hours

Over the past weeks, since the start of closed beta testing, we've continued to improve TERA support, so we wanted to take this time to share some updates from our Customer Support team. In our last post about support we discussed the addition of the TERA Answers site, a place where players like you can ask and answer questions, and where top-rated answers bubble up to the top so they're easy to find.

As we approach the official launch of TERA on May 1, we've thrown open the floodgates and now provide support twenty-four hours a day, every day of the week—even holidays and leap days—so there's always someone available to answer your questions.

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New Launch Feature: New and Better Dungeons

by Scapes

New Launch Feature: New and Better Dungeons

Whether you're earning a dead god's final blessing or desperately defending the human capital, you'll put your action-combat skills to the test in TERA's dungeons. Plus...phat lewt!

Our new instance dungeon matcher helps you find the right healer, tank, or damage-dealer, gives you significant bonuses (depending on your role) for grouping, and even sends you extra rewards when the last boss falls. Speaking of rewards, you'll now see increased drops in all dungeons--up to double and triple the rates you've seen in past betas. Do your part, and you might be the proud owner of a Raiment of Nezrakul, Cauterus Axe, or Skysplitter's Bow.

Best of all, we added new dungeons and redesigned others so there's always some high-octane dungeon action available.

Check out the full list of content coming to TERA by visiting our New Launch Features page!

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Definition of True Action Combat Trailer

by Scapes

Definition of True Action Combat Trailer

So you just got done having a kick-ass time playing TERA during its last closed beta weekend. Your standards of MMO gameplay have been shattered; the bar has been raised. As the pioneer of games your friends and your guild will play, you're eager to share the experience and have them try next weekend's open beta.

They've heard you talk about TERA's skill-demanding, true action combat but they want to see it in action. What do you say? "Challenge accepted."

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A Word from Vekas: Please Stop Killing Me!

by Vekas

Please Stop Killing Me!

By the gods, no! Not another beta weekend! Anything but that!

Sure, I get it. You want to play TERA. For you, a closed beta weekend is chance to explore more of the game, maybe try a new character, perhaps see the inside of Sinestral Manor.

But for me, beta weekend means "dying horribly, thousands of times an hour." So yeah, your weekend is gonna turn out better than mine.

I'm gonna get stabbed, chopped, impaled, lit on fire, and walloped with the power of the gods. It seems like all the races of the world have come together in harmony...to kill me.

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Announcing Michael Hogan and Claudia Black in TERA

by Scapes

Vo

For more than two years, the TERA community has speculated on which voice actors and actresses would bring their talents to the game. We saw some awesome suggestions and more than a few outrageous ones too. If the title didn't already give it away, you'll be pleased to learn that Michael Hogan and Claudia Black are both in our roster of voiceover talent!

Read on to watch Michael in action as he records the voice track for Commander Samael.

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CBT4 Contest Results: Calling All MMO-FOs!

by Scapes

CBT4 Contest Results: Calling All MMO-FOs!

Back in March, we asked you to capture a moment of true action combat that showed your MMO-FOness, stamp your screenshot with MMO-FO ink, and then send it to us for our Calling All MMO-FOs contest. Throughout Closed Beta Test 4, we kept all the contest entrants locked in a warehouse where they could fight for supremacy. Well, the final throat punches have been thrown. The final dirty kicks have landed. Only the five biggest, baddest MMO-FOs survived and earned an MMO-FO shirt with which to mop the blood from their sweaty brows.

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Closed Beta Test 5 Contests

by Scapes

Closed Beta Test 5 Contests

Be creative, be smart, be lucky, or be an MMO-FO in one of four competitions being held during Closed Beta Test 5. Capture footage, design infographics, cut videos, or simply play your characters to the level cap for a chance to score prizes from Logitech and En Masse Entertainment!

You can also show the world that you are the biggest, baddest MMO-FO by capturing a moment of true action combat as you display well-timed attacks, agile dodges, or rugged blocks, then stamping that screenshot with MMO-FO ink for a chance to earn the uniform of our movement: the MMO-FO shirt featured in our videos!

Read on for details on how to enter our Closed Beta Test 5 contests!

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Closed Beta Test 5

by Scapes

Closed Beta Test 5

TERA's fifth and final closed beta test has arrived! Starting this Friday, players will be able to venture into Eldritch Academy, Cultist's Refuge, and all earlier dungeons for the last time before we start our open beta. This event will use the same build as the previous closed beta test meaning no huge patches to download for returning players! Be sure to read Producer Chris Hager's recap of Closed Beta Test 4 for insights into what features we've got planned for TERA after Closed Beta Test 5.

In this last event, the Valkyon Federation, bolstered by a surge of new soldiers, strikes back at its foes, reestablishing control of troubled realms, and upsetting the meticulous plans of its enemies. In an effort to destabilize the federation and disrupt its momentum, Thulsa has decided to launch attacks at the relatively unprotected capital—Velika. The evil god is gathering a small army of monsters to fling them at the City of Wheels. The Mysterium's arcanists detected Thulsa's plans and alerted Fraya, who sent word to Velika. With little forewarning, will the federation be able to defend the city and thwart Thulsa's machinations? Be ready for a call to action in the evening hours of Friday and Saturday!

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Argon Invasion Series: Gilgash

by Scapes

Argon Invasion Series: Gilgash

We're excited to reveal all-new information about TERA's menacing enemies, the argons. Vicious and relentless, the argons threaten all who inhabit the world of TERA, and it's up to the Valkyon Federation to stop them. Witness the early days of the invasion with our first argon video installment featuring the gilgash, a big-ass monster (or BAM) found on the argon front, then read on for more details about these ruthless creatures.

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Closed Beta Test 4 Recap

Closed Beta Test 5 Recap

Hard to believe that we're less than a week away from our last Closed Beta Test and PAX East! Time is flashing by, and we are a few scant weeks away from early character creation and launching our live database. We're moving at a furious pace, and we have some great surprises in store (more on this in a bit).

Closed Beta Test 4 started with the epic return of the Dragonfall server (Closed Beta Test 1 veterans may remember its short-lived appearance). We were also able to make some incremental tweaks to PvP, improve our behind-the-scenes moderation, and reduce player hit points from levels 1–15 by 30 percent, and then restore those hit points gradually in levels 16–20. The idea behind this experiment was to increase the excitement and difficulty of the new player experience. After looking at your feedback and analyzing our internal data, we concluded that it didn't improve the excitement and difficulty enough. Our next tweak will increase the difficulty of named creatures to see whether we can get people's pulses racing! We'll be looking for feedback on this experience in our mid-April Open Beta Test, so stay tuned.

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