Terms of Service



The plain English version below is intended solely to help you better understand our EULA and TOS. Only the official version will apply should any discrepancy arise between the official version and the plain English version.

If you have any questions regarding these Terms of Service, or any supplemental terms, please contact us.

Official Legally-Binding Stuff Plain English

This Terms of Service governs your use of our website located at http://tera.enmasse.com/, and all software, products, features and services made available, displayed or offered by or through such website (collectively, “TERA”). TERA is operated by En Masse Entertainment, Inc., its parents, subsidiaries and affiliates (collectively, “En Masse”, “we,” or “our”). The TERA Privacy Policy (http://tera.enmasse.com/legal/privacy-policy), end user license agreement, any supplemental terms provided to you by En Masse are an integral part of this Terms of Service and are incorporated herein by reference.

This Terms of Service relates to everything that was ever ours, ever.

1. Ownership and Grant of Use

The entire contents of TERA, including without limitation all information, material, trademarks, software, video, photographs, graphics, text, music and sound, are owned or licensed by En Masse under applicable laws. En Masse owns rights in the selection, coordination, arrangement and enhancement of such content.

You may not transmit, participate in the transfer or sale, create derivative works from, modify, publish, or in any way exploit, any of the content contained on TERA (including, without limitation, any content that TERA enables you to download) without the express written permission of En Masse and any other applicable owner. In the event of any permitted copying, redistribution or publication of any content, no changes in or deletion of any author attribution, trademark, or copyright notice may be made. The downloading of content from TERA is allowed by you only for your personal use.

You acknowledge that En Masse and/or third-party content providers remain the owners of all content on TERA, and that you do not acquire any ownership rights by downloading, using or paying fees to acquire licenses to use any content.

As long as you comply with this Terms of Service and it has not been terminated, En Masse grants you a personal, non-commercial, non-exclusive, non-transferable, limited right to enter, use, perform and display TERA and its contents.

TERA is En Masse's sandbox; we're just letting you play in it.

You can't use TERA to sell stuff, or even to create stuff, if it's derived from TERA. If we give you specific permission to use TERA like that, you have to credit En Masse, and not remove any of our copyright or trademark symbols.

You don't technically "own" TERA, or any part of it, including the stuff you create (like your characters); we own all of that.

You can play our game if you aren't a jerk and don't try to give our stuff away.

2. User Content

TERA incorporates certain communication features such as forums, message boards, chat, messenger-type features, and email that may be provided to registered and unregistered users (collectively, “TERA Communication Features”). You acknowledge that by using TERA Communication Features, you may be exposed to messages, information, data, text, software, graphic files, or other materials, whether in written, verbal, electronic, digital, machine-readable or other form (“User Content”) that you might find objectionable.

EN MASSE DOES NOT TOTALLY CONTROL USER CONTENT AND DOES NOT GUARANTEE ITS ACCURACY, INTEGRITY OR QUALITY. You understand that any User Content sent through or appearing on TERA Communication Features is the sole responsibility of those persons transmitting such User Content. This means that you, and not En Masse, are entirely responsible for all User Content that you transmit. Under no circumstances will En Masse be liable for any errors or omissions in any User Content or for any loss or damages of any kind incurred as a result of the access to, downloading, viewing, listening, use of or inability to use any User Content sent through or appearing on any TERA Communication Features.

En Masse has no obligation to monitor or supervise TERA Communication Features and/or User Content, and expressly disclaims any representation that we will monitor or supervise such features and/or User Content. However, we expressly reserve the right, but not the obligation, in our sole discretion to monitor, screen, edit, block or remove any User Content, in whole or in part, sent through or appearing on any TERA Communication Feature and you have no expectation of privacy in any content in any of the TERA Communication Features. Without limiting the foregoing, En Masse and its designees shall have the right to block or remove, in whole or in part, any User Content that is in violation of this Terms of Service, is illegal, infringing or otherwise offensive or objectionable. Accordingly, you acknowledge that TERA Communication Features are forums for public and not private communications. YOU AGREE TO INDEMNIFY AND HOLD EN MASSE AND ITS DESIGNEES HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR VIOLATION OF THESE TERMS AND CONDITIONS OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER.

Any and all User Content submitted to En Masse shall be deemed, and shall remain, the property of En Masse from the moment such User Content is created. En Masse shall exclusively own all now known or hereafter existing copyrights and all other intellectual property rights to all User Content of every kind and nature, in perpetuity throughout the world. To the extent that any of the above may be void or unenforceable, you agree that any and all User Content is hereby irrevocably assigned to En Masse, together with all intellectual property rights therein. To the extent any of the User Content is not assignable, by submitting User Content to En Masse, you agree that En Masse shall be irrevocably entitled, directly or indirectly throughout the world and in perpetuity, to modify, adapt, use, reproduce, license, publish, broadcast, perform, sell, translate, create derivative works from and distribute any User Content for any purpose whatsoever, commercial or otherwise, in any medium now known or hereafter devised, without compensation or credit to the provider or author of the User Content. You also give up any claim that any use by En Masse of any User Content violates any of your rights, including but not limited to moral rights, rights of privacy, rights to publicity, proprietary or other rights, and/or rights to credit for the material or ideas set forth therein.

While you're playing TERA, other people might say things you don't like.

If you use something that someone gives you in TERA and that turns out to be a mistake, that's your mistake; En Masse isn't responsible.

Just because we have the ability (and legal right) to censor communications in TERA does not mean we are required to do so. We want you to have fun—but we can't guarantee that you'll never, ever be offended by something another user says or does.

If you give us stuff, it's ours.

3. Eligibility

If you are between the ages of thirteen (13) and eighteen (18), your parent or guardian must complete the registration process, in which case such parent or guardian will take full responsibility for all obligations under this Terms of Service. You represent that you are at least eighteen (18) years of age and are either accepting this Terms of Service on behalf of yourself or on behalf of your minor child. You may not transfer, sell, or share your Account with anyone, unless you are a parent or guardian, in which case you may permit your minor child to use the Account. You are liable for all activities conducted through the Account.

The Children’s Online Privacy Protection Act, administered by the Federal Trade Commission, imposes rules regarding the collection of personal information from children. TERA is not directed to children under the age of thirteen (13). If you are under the age of thirteen (13) you may not create an Account and must not provide any personal information to En Masse.

If you're not an adult, your parent or guardian has to say it's okay for you to play TERA.

Kids under 13 can't play. Sorry.

4. Establishing an Account and Access to TERA

A. TERA is an on-line game that must be played over the Internet through the Service as provided by En Masse, and you are wholly responsible for acquiring and paying for your own Internet access along with all necessary equipment, servicing, repair or correction incurred in maintaining the use of TERA and the related services.

B. A TERA account (“Account”) may be required to access certain features of TERA, including TERA Communications Features. If you have questions about Account registration, please visit: Creating and Managing Your En Masse Account.

To create an Account, you must provide your name, date of birth, mailing address and valid email address. You must provide truthful and accurate information. Accounts are available only to adults.

During the registration process, you may be required to provide your login ID (your verifiable email address) and a password (collectively referred to as “Login Information”). You may not share the Account or the Login Information with anyone other than as expressly set forth herein. You are responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, whether or not authorized by you. In the event that you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the Login Information, you must immediately notify En Masse by emailing to us. You are solely responsible for all activity on your Account. You should not reveal your Account password to others. En Masse will not ask you to reveal your password or initiate contact with you asking for answers to your password security questions.

C. Username. In addition to your Login Information, you may be required to select a unique username for use with TERA Communication Features. Your username can be seen by others.

Therefore, if En Masse finds a username to be offensive or improper, it may, in its sole and absolute discretion, change or ask you to change the username, block such user registration, remove the username from all aspects of TERA, and/or suspend or terminate your Account. In particular, you may not use the name of another person, or a name which infringes a third party’s trademark, copyright, or other proprietary right. You may not use a name which may mislead others to believe you to be an employee of En Masse, or which En Masse deems at its sole discretion to be vulgar or otherwise offensive. En Masse reserves the right, but not the obligation, in its sole and absolute discretion, to delete or alter any username, terminate or suspend your Account, or terminate any license granted herein, for any reason whatsoever.

Your Username may be deactivated if you do not use it for a long period of time after the date that it was created and En Masse may remove and delete your Username at our sole discretion. We will use reasonable efforts to notify you by email before we delete your Username. If you advise us within five days of the notice that you want to keep your Username active, we will not delete it. If you do not so notify us, your Username will be permanently deleted, along with your User account records, ranks and service information.

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN THE ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO THE ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF EN MASSE. En Masse does not recognize the transfer of Accounts or any items incorporated into or part of TERA, including without limitation any characters, game items, EMPs or any other content or information therein (“Contents”). You may not purchase, sell, gift, trade, or offer to purchase, sell, gift or trade, any Account or any Contents incorporated into or part of TERA, and any such attempt shall be null and void.

A. TERA might be free to play, but it's an online game, so you have to pay for your own Internet usage.

B. You need an account to play.

You have to give us your actual real-world info to make an account.

Your login information is secret. We won't ask you for it. Don't give it to anyone. Tell us if someone else finds it. It's not our fault if someone else finds it.

To make an account, you'll need a username that you don't mind the public seeing.

C. Just make a normal username like the other grown-ups.

We might deactivate your username if you don't use it or if we feel like it. You'll have five days to let us know that you want to keep it active.

You don't own our stuff, so don't sell it. Not cool.

5. Paid Services

A. You may need to pay fees to access and acquire licenses to use certain game items or participate in game activities. You must have an Account and pay applicable fees by using online currency (“EMP”) to use such game items and participate in these activities. For more information about subscription and other fees for particular services, visit the En Masse Store.

In order to obtain EMPs, you may be required to provide us or a third-party payment service provider designated by En Masse with your credit card information and other information related to any type of payment and transaction. If your use of En Masse’s service, purchase of subscription or game items is subject to use or sales tax or fees charged by third party service providers, En Masse or the third-party payment service provider may charge for any such taxes and fees. As the account holder, you are responsible for all charges incurred, including applicable taxes and all purchases made via your Account.

If you leave a balance of EMP unused for a long period of time, we may process your EMP balance in accordance with our legal obligations, including by submitting funds associated with your EMP balance to the appropriate governing body where required by law or charge inactivity fees in accordance with applicable rules and regulations.


B. Certain game items have an expiration date, while others have no expiration date. Each game item that you acquire will be included in your Account until the earlier of that game item’s expiration date, if applicable or your Account’s expiration or termination date, or such date when the service ends.

C. If you have purchased a subscription-based product or service, each time your subscription comes up for renewal, En Masse has the right to charge your credit card or debit your account the then-current renewal rate plus any applicable taxes En Masse is required to collect, and you authorize us to do so. If you elect to purchase or subscribe to such products and/or services, you warrant that (i) you are the age of majority in your jurisdiction, or, if you are a minor, you have your parent’s permission, (ii) your use of the particular credit card or other accepted method of payment is authorized, (iii) all information that you submit is true and accurate (including, without limitation, your credit card number and expiration date), and (iv) that payments will be processed automatically (e.g. charged to your credit card or debited from your account), unless and until you affirmatively cancel the subscription and/or your Account in accordance with its applicable terms. If En Masse is unable to process your credit card or debit your account at a renewal period, your subscription may be terminated immediately and your access to the applicable product or service shall be limited. In the event you cancel your subscription service, En Masse will not refund any fees already paid or owed by you.

D. En Masse reserves the right to change our fees or billing methods at any time. If any change is unacceptable to you, you may terminate your Account but En Masse will not refund any fees that may have accrued to your Account before your termination of your Account and En Masse will not prorate fees for any subscription or game items, which has not been expired before the termination.


Stuff in the cash shop isn't free, yo.

To get cash shop stuff, you have to give your money to a company we choose, who will then give that money to us.

Your EMP balance represents real money, so if someone comes along with a legal claim to that money, we have to give it to them.

ALL CAPS MEANS IT'S IMPORTANT. You agree to give us money for stuff up front, and you realize you won't get it back.

Some stuff expires, even if you paid for it. Check expiration dates.

We might change what things cost. If that's not cool, it's your right to cancel your account.

If you cancel, you still can't get a refund. Sorry.

MOAR CAPS. No matter how much money you give us, we still own our stuff.


YOU UNDERSTAND AND AGREE THAT ALL SUBSCRIPTION FEES (INCLUDING ANY GAME CARD REDEEMED FOR SUBSCRIPTION SERVICES) AND FEES ASSOCIATED WITH GAME ITEMS, IF ANY, ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU AGREE THAT EM MASSE IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY BACK FOR PRE-PAID TIME AND/OR GAME ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER VOLUNTARILY OR INVOLUNTARILY. Additionally, as products or services (such as Game(s) or Game Items) that are downloadable are deemed used promptly upon completion of your purchase, no refunds will be made for such purchases. Unless otherwise required by law or permitted by this Agreement, downloaded products, account keys purchased to activate or unlock downloaded software (including any Game(s) and/or Game Client(s)), and Game Items are not refundable or redeemable for any sum of money or monetary value from En Masse at any time.

7. Rules of Conduct

Please refer to our Rules of Conduct (http://tera.enmasse.com/legal/rules-of-conduct).

8. Consent to Use of Data and Public Display

For purposes that En Masse deems necessary, including but not limited to facilitating technical protection measures or providing software updates, content, support and other services to you, you agree that En Masse or its agents may collect, use, store and transmit technical and related information that identifies your machine (including an Internet protocol address and machine ID), operating system, application software, and peripheral hardware. You agree En Masse and its agents may also use this information in the aggregate, in a form which does not personally identify you, to improve its products and services and may share anonymous aggregate data with third parties.

You agree that En Masse and its agents may collect, use, store, transmit, and publicly display statistical data regarding the game play (including scores, rankings and achievements) or identify content that is created and shared by you and other users. Data that personally identifies you may be collected, used, stored and transmitted in accordance with TERA’s privacy policy published at http://tera.enmasse.com/legal/privacy-policy.

We might collect info about your computer, and use it in ways that doesn't personally identify you.

We can make fancy graphs out of the info we get.

9. Service Interruptions and Changes to TERA

En Masse reserves the right to interrupt all or any aspect of TERA from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that En Masse will not be liable for any interruption of TERA, delay or failure to perform resulting from any causes whatsoever. You acknowledge that TERA may be interrupted for reasons beyond the control of En Masse, and En Masse cannot guarantee that you will be able to access TERA or your Account whenever you may wish to do so. En Masse has the right at any time for any reason or no reason to change and/or eliminate any aspect of TERA as it sees fit in its sole discretion.

We can interrupt service to TERA whenever we need to. We don't guarantee you can access the game whenever you want to.

10. Links to Third-Party Sites

En Masse may include hyperlinks to web sites operated by third parties including payment service providers and other content providers. Those sites may collect data or solicit personal information from you. En Masse does not control such web sites, and is not responsible for their content, privacy policies, or for the collection use or disclosure of any information those sites may collect.

We don't control websites we link to. Things they do wrong are wholly their fault, not ours.

11. Patches and Updates

From time to time in its sole discretion, En Masse may deploy or provide patches, updates and modifications to TERA that must be installed for you to continue to play TERA. En Masse may update TERA remotely including without limitation the Game Client residing on your machine, without your knowledge and you hereby grant En Masse your consent to deploy and supply such patches, updates and modifications.

We'll update the game sometimes, and that will change the game files on your computer. You agree that you are totally cool with that.

12. Termination and Suspension

You or En Masse may terminate this Terms of Service and your Account at any time. You may terminate this Terms of Service at any time by terminating all your Accounts registered in TERA. En Masse can terminate this Terms of Service by asking you to stop using TERA, and, at En Masse’s sole and absolute discretion, by preventing your access to TERA and/or your Account. Upon termination of this Terms of Service, you will have no further rights to use TERA or its services. You will continue to incur and be responsible for any recurring subscription fees associated with any Game, feature (such as Game-related Virtual Items to the extent applicable) or service until you have affirmatively terminated each such Game account, feature or service in accordance with all applicable terms and end user license agreement(s).

Your only right and remedy with respect to any dissatisfaction with TERA or any Content therein is to terminate this Terms of Service and your Account and to cease using any services available through TERA, including TERA Communication Features. You acknowledge and agree that you are not entitled to any refund for any amounts that you paid before the termination. En Masse reserves the right to collect fees, surcharges or costs incurred before you terminate your Account or a subscription. You are also responsible for any amounts owed to third-party vendors or content providers before your termination. Any delinquent or unpaid fees and other unresolved issues with En Masse’s service must be settled before you establish a new Account.

Without limiting the foregoing, En Masse shall have the right to terminate this Terms of Service with you, effective immediately, and/or terminate or temporarily suspend your access to your Account and/or all or any part of TERA, without notice, in the event of any conduct by you which En Masse, in its sole and absolute discretion, considers to be unacceptable, or for conduct that En Masse believes is a violation of the terms and conditions contained herein or any other policies of En Masse, or for other conduct which En Masse believes, in its sole and absolute discretion, is harmful to En Masse, other TERA users, or third parties. En Masse reserves the right to deny any account registration and to deny access to TERA to any individual.

The provisions of Sections 1, 2, 7, 11, 12 and 14 shall survive any termination of this Terms of Service.

Either party can break this agreement off at any time. When it's broken, you can't play TERA anymore.

If you're not happy with our service, you have the right to cancel it, but you still owe us any money you promised to pay.

If you're a jerk, we can cancel your service.

The stuff we said in Sections 1, 2, 7, 11, 12, and 14 is true whether you break the agreement, or we do.

13. Changes to Terms of Service

En Masse reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Terms of Service at any time, including without limitation access policies, the availability of any feature of TERA, hours of availability, content, data, software or equipment needed to access TERA, effective with or without prior notice; provided, however, that En Masse intends to disclose material changes (as determined in En Masse’s sole and absolute discretion) to you through any of one or a combination of: a patch process, or by email, postal mail, website posting, or pop-up screen. If you cannot comply with changes to this Terms of Service, or such changes are unacceptable to you, you must not use or access TERA and your Account. Continuing to access or use TERA following any revision to this Terms of Service constitutes your complete and irrevocable acceptance of any and all such changes. En Masse may change, modify, suspend, or discontinue any aspect of TERA at any time. En Masse may also impose limits on certain features or restrict your access to parts or all of TERA without notice or liability. If you do not agree to any new terms, or to any of the terms in this Terms of Service, your only remedy is to not access or use TERA and to cancel your Account.

We can change the Terms of Service if we want to. If you don't agree with the new Terms of Service, you should cancel the service.

14. Notice to California Residents

Under California Civil Code Section 1789.3, users from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

If you live in California, you can contact the CDCA to help you in resolving disputes with En Masse.

15. Miscellaneous

If any provision of this Terms of Service shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Terms of Service and shall not affect the validity and enforceability of any remaining provisions. This Terms of Service is the complete and exclusive statement of the agreement between you and En Masse concerning TERA, and this Terms of Service supersedes any prior or contemporaneous agreement, either oral or written, and any other communications with regard thereto between you and En Masse; provided, however that this Terms of Service is in addition to, and does not replace or supplant the TERA Privacy Policy, any applicable end user license agreement, and any supplemental agreement. This Terms of Service may only be modified as set forth herein. The section headings used herein are for reference only and shall not be read to have any legal effect.

If anything we wrote is against the law or unenforceable, then it won't count. This agreement takes effect over any other agreements you may have had with En Masse.


CAPS ARE IMPORTANT MESSAGES OF IMPORT. You agree that you've totally read and understand all the things. You think it's super awesome and promise not to do stuff we told you not to do.

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