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For our Retail Pre-Order Customers

by Scapes

Hello fellow gamers,

We've learned that many of you who have purchased a pre-order copy of TERA from a brick-and-mortar retailer are having difficulty getting pre-order game codes that you can use to play in the first TERA closed beta test.

It's our understanding from working with our physical distribution partner that these codes were only recently conveyed to retailers, and so the codes haven’t yet been distributed to stores to provide to gamers like you. Yeah, well, that really sucks on all levels. We are definitely sorry about this issue, and we are going to fix it.

At this point, we're communicating directly with the retailers to see whether there's anything we can do to speed the process of getting these codes distributed, and we will keep you informed as soon as we hear any updates. We will also update you regarding the pre-order availability of our physical collector's edition and which retailers you will be able to pre-order from.

As gamers ourselves, we know that this uncertainty about access to this world-premiere event is no doubt incredibly frustrating. Please do your best to keep your cool, and we'll do our best to ensure that you get codes just as soon as humanly—and computerly—possible.

Thank you,

The En Masse Entertainment Team

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