Over the past weeks, since the start of closed beta testing, we've continued to improve TERA support, so we wanted to take this time to share some updates from our Customer Support team. In our last post about support we discussed the addition of the TERA Answers site, a place where players like you can ask and answer questions, and where top-rated answers bubble up to the top so they're easy to find.
As we approach the official launch of TERA on May 1, we've thrown open the floodgates and now provide support twenty-four hours a day, every day of the week—even holidays and leap days—so there's always someone available to answer your questions.
Whether you're earning a dead god's final blessing or desperately defending the human capital, you'll put your action-combat skills to the test in TERA's dungeons. Plus...phat lewt!
Our new instance dungeon matcher helps you find the right healer, tank, or damage-dealer, gives you significant bonuses (depending on your role) for grouping, and even sends you extra rewards when the last boss falls. Speaking of rewards, you'll now see increased drops in all dungeons--up to double and triple the rates you've seen in past betas. Do your part, and you might be the proud owner of a Raiment of Nezrakul, Cauterus Axe, or Skysplitter's Bow.
Best of all, we added new dungeons and redesigned others so there's always some high-octane dungeon action available.
For more than two years, the TERA community has speculated on which voice actors and actresses would bring their talents to the game. We saw some awesome suggestions and more than a few outrageous ones too. If the title didn't already give it away, you'll be pleased to learn that Michael Hogan and Claudia Black are both in our roster of voiceover talent!
Read on to watch Michael in action as he records the voice track for Commander Samael.
As part of our ongoing quest to make TERA a great online gaming experience, we've opened TERA Answers, a site designed to help find solutions to your questions about the game, technical support issues, billing questions, and everything else in the world of TERA.
If you've visited our forums lately, you were bound to see a thread requesting roleplay support. We've been listening to the roleplay community and are excited to announce that we will be providing a PvE roleplay server named "Celestial Hills" for early character creation and open beta.
Customization in TERA comes in many shapes—crystal shapes, to be specific. Enhancement crystals play a key role in customizing your character from the very beginning. All weapons and armor in TERA contain between two and four crystal sockets to...
Customization in TERA comes in many forms. At level 20, players in TERA can customize their skills with glyphs. Every glyph increases a skill’s effect; glyphs of Influence and Brilliance help skills cost less MP; glyphs of Energy and Persistence...
Have you ever gotten frustrated by gold farmers hawking their wares and spamming game chat? Had to listen to a guildmate’s story of woe about a hacked account and stolen identity? Or submitted a petition and been told that you’ll have to wait...