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TERA customers now have an additional month to subscribe to TERA at reduced inaugural rates!
We know some of our customers have not been able to lock in their discounted subscription rates due to an issue that prevents customers from editing subscriptions. While we're working to resolve this issue, we have decided to extend the inaugural pricing for another month past the original May 31 deadline, through June 30, 2012. This extension should allow everyone to take advantage of this great discount on subscriptions.
Sorry you named your adorable elin “Bertha?” Embarrassed to be the seventh lavender-haired elf at the campfire? Baraka-curious? Change vouchers and novelty items are now available in the En Masse online store on the Premium Services page. So, go ahead and embrace the possibility of change for your player character.
TERA's official launch day is right around the corner and our subscription management system will go live soon! This system will allow you to set up and manage your billing and subscription plan on your En Masse account page. We'll follow up with a news post when it's live along with instructions on how to use it.
We'll also be extending the availability of inaugural subscription pricing. All TERA community members who select a subscription plan by May 31 at 11:59 PM Pacific will be able to lock in discounted rates of up to 40% off the monthly subscription. Extending the deadline by a month will make sure that all of our founding players get to take advantage of rates as low as $8.95 per month. Once you select a discounted subscription plan, that monthly rate is yours to keep for as long as you keep it.
Many of you -- our earliest-adopter fans -- experienced problems with our online store in the last 24 hours, for which we are sorry. If you read our previous update you will have learned that a mission-critical ecommerce system failed and the backup system didn't come online -- not exactly the most shining moment for our young company. This problem not only knocked out our store, but those of several other major game companies too, since we all utilize the same e-commerce provider for our online storefronts. Bad news!
The good news is that these systems are now back online after the provider's largest response effort in six years, and in the event you'd like to take the plunge, it is possible to use the online store to get TERA just in time for this weekend's second closed beta test event.
Boy oh boy, it seems like trouble comes knocking just when things most need to go right. TERA's second closed beta event starts in just a couple of hours (Friday, February 24 at noon PST), and our online store won't finalize purchases of TERA to player accounts—what gives?!?